◇ Operation and management

・Seller: GS Alliance Co., Ltd.

・Person responsible for control of operation: Ryohei Mori

・Location: 2-22-11 Obana, Kawanishi-shi, Hyogo 666-0015 Japan

・Telephone number: +81-72-759-8543 / +81-72-759-8501

・Fax: +81-72-759-9008

・E-mail address: info@gsalliance.co.jp

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​◇ Payment methods

・Bank transfer

・Credit card payment: Each card of VISA, MASTER, JCB, DINERS, and AMEX can be used.

・Online payment: PayPal

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◇ Payment deadline

・Bank transfer: Please make a transfer to the Company’s designated account within seven days after the  　day when an order is made.

　　　　Please understand that transfer service charges will be the customer’s burden.

　　　　We will send the product as soon as we have confirmed payment.

　　　　For the name of the person making the transfer, please use the same name as that of the   person 　　　　who made the order.

　　　　If more than seven days have passed and payment has not been made, we will handle the matter 　　　　as cancellation for the time being.

　　　　In such a case, please make an order again.

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・Credit card payment: The time when the product is ordered

　　　　We will send the product approximately 3 to 10 days after approval by the credit card company.

・Online payment: The time when the product is ordered 

　　　　We will send the product approximately 3 to 10 days after approval by PayPal.

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​◇ About consumption tax (within Japan)

・Consumption tax rate: 10％

・Consumption tax calculation method: For each product

・Consumption tax fractions of less than 1 yen: Rounded off​

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◇ Required charges other than product prices

Within Japan:

Shipping charges: A consistent amount of US$6 anywhere in the country

・Provided, however, that in a case of a purchase of US$17 or more per instance of shopping, shipping will 　be free of charge.

・Payment service charges: These charges differ depending on the payment method.

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Outside Japan:

・China, South Korea, Taiwan: US$40

・United States of America, Canada, Philippines, Thailand, Indonesia, Vietnam, Singapore,

　Malaysia: US$42

・England, Germany, France, Switzerland, Austria, Australia, New Zealand, India: US$45

・Ireland, Israel, United Arab Emirates: US$48

・Mexico, Brazil, Chile, Argentina, Peru: US$50

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*For charges for shipping to a country or region other than those stated above, please make a separate inquiry.

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*About customs duties

Customs duties may be required, depending on the order quantity. In such a case, customs duties expenses will be the burden of the person who made the order.

Thank you in advance for your understanding.

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◇ Time of delivery

We will deliver the product to the customer’s place one to two weeks after payment is confirmed. This will not apply in cases of made-to-order production. If many orders are made at the same time, or around times of consecutive holidays, delivery may be delayed. If there will be a delay because of bad weather, the delivery company’s circumstances, or any other reason, we will give notification by e-mail.

*If you designate bank transfer, the product will be sent after transfer is confirmed.

*If you designate credit card payment, the product will be sent after confirmation of approval by the credit 

  card company.

*If you designate online payment, the product will be sent after confirmation of approval by PayPal.

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◇ Time limit for an application

In principle, this will be the seven-day period after confirmation of receipt of an order (transmission of an e-mail that is automatically sent for the purpose of confirming receipt of an order).​

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◇ About the shipping method

Within Japan: Delivery by Kuroneko Yamato

Outside Japan: FedEx or DHL

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◇ Defective products

We take all possible precautions to ensure the quality of products, but in the event that a product is damaged or defective, or in a case that differs from what you ordered, please contact us within 14 days after the product’s arrival. We apologize in advance for any inconvenience. We will exchange the product right away (the Company will bear shipping charges in such a case).

For a product for which there is stock, an exchange will be made by using the same product, but in the event that it is a product for which there is no stock, time may be necessary for an exchange. We apologize for any inconvenience.

*Please send products back by using payment on arrival.

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◇ About returns and exchanges

We cannot handle returns or exchanges of products in cases other than initial defects or when the wrong product has been sent. In a case of an initial defect, please notify us of the matters below by e-mail or telephone within 14 days. We apologize in advance for any inconvenience.

The name of the person who made the order

・The order number

・The product name

・The place that has the defect

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In principle, we cannot handle returns or exchanges in cases in which 14 days or more have passed since product arrival.

*Please understand that even if a product is directly sent back, if contact is not made, we cannot make        arrangements for a return or exchange.

・Method of making a return: After contacting us by e-mail or telephone, please send the product back to 　the place stated below.

　　　　To: GS Alliance Co., Ltd.  2-22-11 Obana, Kawanishi-shi, Hyogo 666-0015 Japan　

　 　　　　 *Please send products back by using payment on arrival.

・Time limit for returns: Please return the product within 14 days after contacting us about an initial 　defect.

・Shipping charges for returns: The Company will bear these charges.

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◇ Quantity sold

There is no particular designation.

*Depending on the quantity of your order, time may be required.

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◇ About inquiries and opinions

Please make an inquiry or contact us by e-mail by using the Site’s CONTACT page.